Tag: Professional Services

Great Customer Service Is Not a Differentiator

Great Customer Service Is Not a Differentiator

Providing great customer service doesn’t set you apart from the competition; it’s cost of entry. People now expect ease of use with every product, application, and service. If customer service is an area in which you’re lagging, improving it doesn’t necessarily...
Witnessing an emotional transaction firsthand

Witnessing an emotional transaction firsthand

I recently got engaged. In many cultures the man buys the woman an engagement ring to show a level of commitment. When you are preparing to hand over multiple paychecks for something that fits in your pocket, you want to make the right decision— and I mean life...
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